CLRRA’s Covenant and Rules Enforcement Policy guides the Board of Directors in addressing violations in a fair and uniform manner. This policy includes detailed procedures for issuing notices, conducting hearings, and determining responsibility before any fines are imposed. If a property owner is alleged to have committed a violation, they will receive formal notice and the opportunity to request a hearing before an impartial decision-maker—provided the request is made within the required timeframe.

Property inspections may be conducted periodically by the Board, its agents, or CLRRA management to identify potential violations. In addition, any CLRRA member may submit a written complaint to report a suspected violation. To be accepted for review, the complaint must include the name of the complainant, the alleged violator (if known), the property address involved, and a clear description of the date, time, and nature of the violation.

Complaints must be submitted using the Violation Observation Form, which should also cite the specific rule or covenant section believed to have been violated. Forms that are incomplete or not submitted in writing may not be acted upon. Completed forms should be emailed to: generalmanager@crystal-lakes.org for review and investigation.